At Novolien we strive for excellence and satisfaction is guaranteed. If for convincing reason you are not completely satisfied with your Novolien Online purchase, you may request a refund and returnthe items within 30-days of the date after receiving your item to request a return.

For your return to be eligible, please ensure that the item is in its original condition - unworn or unused - with all tags attached and in its original packaging. Additionally, please have the receipt or proof of purchase ready when requesting a return

All refunds will be returned to the original source of payment. Although refunds are processed within 48 hours of being requested, you may not see it reflect on your bank statement for 8-10 business days, allowing our banks to communicate the transaction. Should you not see the refund reflected there after please first contact your bank and then our Customer Service, for further assistance.