How do I contact Novolien‛s support?

We always look forward to hearing from you. Please contact us: Via e-mail at novolienstore@gmail.com

How does Novolien‛s 30-Nights trial works?

At Novolien we strive for excellence and satisfaction is guaranteed. If for convincing reason you are not completely satisfied with your Novolien Online purchase, you may request a refund and returnthe items within 30-days of the date after receiving your item to request a return.

I just placed an order, when will it ship?

All orders are processed within 2 Busniess days we try our best to ship your order soon as possible. Our current estimated shipping time is 12-21 business days, but please note that due to the global pandemic, delivery times may vary depending on the destination of your order. We apologize for any inconvenience and appreciate your understanding during these challenging times. Please don't hesitate to reach out if you have any questions or concerns.

How can I find my tracking number?

Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.

How can I track my order?

Upon shipment of your package, an email containing the tracking number will be sent to you. Monitoring the status of your order is a breeze on our website. Simply head to the “Track My Order” section, input your email and order number, and you’ll have a clear overview of your shipment’s progress. Stay up-to-date and track your order with ease.

When do I get my money back?

All refunds will be returned to the original source of payment. Although refunds are processed within 48 hours of being requested, you may not see it reflect on your bank statement for 8-10 business days, allowing our banks to communicate the transaction. Should you not see the refund reflected there after please first contact your bank and then our Customer Service, for further assistanc.

What if I couldn't find my question?

If your important question was not answered, please don't hesitate to contact our support team at novolienstore@gmail.com, as we would love to further assist you with anything you need!